Privacy Policy

At HK TRUCK Dispatch, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our dispatching services. By accessing or using our services, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy.

We may collect personal information from you when you use our dispatching services. This information may include:

1. Contact Information: such as your name, email address, phone number, and mailing address.

2. Dispatching Details: information related to your dispatch requests, including pickup and delivery locations, items being dispatched, delivery instructions, and any other relevant details.

3. Payment Information: if applicable, such as credit card details or other payment-related information.

4. Communication Records: records of any communications you have with us, including emails, chat messages, or phone calls.

We may use the information we collect for the following purposes:

1. To provide and improve our dispatching services.

2. To communicate with you, respond to your inquiries, and provide customer support.

3. To process your dispatch requests and manage deliveries efficiently.

4. To personalize your experience and tailor our services to your preferences.

5. To detect, prevent, and address technical issues, fraud, or security concerns.

6. To comply with legal obligations and enforce our terms of service.

We may share your personal information in the following circumstances:

1. With third-party service providers and business partners who assist us in delivering our services, such as delivery drivers, payment processors, IT service providers, and customer support services.

2. With law enforcement agencies, regulatory authorities, or other third parties if required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.

3. With your consent or at your direction.

We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

You may have certain rights regarding your personal information, including the right to access, correct, update, or delete your information. If you wish to exercise any of these rights, please contact us using the information provided below.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website or by other means of communication.